Important Policy Information
Shot Glasses Quality:
Hot Shots has made a special effort to provide
its Customers with high quality Shot Glasses. There is no doubt
that Libby Glassware has set the "Quality Standards"
for the entire Glassware Industry. Libby has earned that reputation
and Hot Shots makes a commitment to its Customers of providing
them with comparable quality Shot Glasses. We back our Shot Glasses
with a 30 day "Replacement Guarantee" for defective
Shot Glasses. See Replacement Guarantee below. While this is not
a common practice in the market place, this is “Our”
commitment to you!
Quality of Imprinting:
Hot Shots uses the best Glassware Imprinting
Process available in the industry. We use only Decal & Direct,
Kiln Fired Imprinting Applications. Special Frit Inks are use
in the Screen Printing process, resulting in a permanent bonding
of the design to the glass during the Firing process. This process
ensures the permanency of the design and it can not be removed
or scraped off. The design is scratch proof & dishwasher safe
and will last the lifetime of the Shot Glass.
Shot Glass Replacement Guarantee:
Hot Shots will replace all defective glassware
that contains any of the following defects: deformed glass, large
or excessive bubbles, top rims that are not well formed and rounded
but flat and pitted. Hand Blown Glassware of course is hand made
and, therefore, will not meet the same standards as Machine Blown
or Machine Pressed glassware. Certain irregularities are to be
expected and do not represent defective glassware.
Pricing:
All listed prices are in US Currency. Set-up
Fees and Shipping charges are not included. Quantity price breaks
are based on the total number of cartons purchased per order.
Total carton quantities may be a combination of any product item
in order to meet minimum quantity price breaks.
Credits
and Claims:
Claims for defective glassware, returns and
credits must be made within 30 days of receipt of the product.
Authorization must be obtained prior to returning the glassware.
Returns resulting from error on the customer's part will be accepted
upon prior approval and at the customer's expense. A 15% restocking
charge will apply to all customer returns. Only unopened cartons
will be accepted. Due to the fact that our product is glass, and
therefore fragile, it should be expected that some breakage may
occur. Excessive breakage claims must be filed with the carrier.
Sample Blank Shot Glasses:
Hot Shots will provide Blank Glass Samples.
The customer will be responsible for all charges and payment must
be prepaid before shipment. Please see Order Form For Sample Request.
Shipments:
Shipping Cost: To be included in Quote based
on quantity ordered. Shipments within USA take 4 to 6 days for
delivery, depending on where you are located.
Import Duty and Tax Charges:
For orders shipping to all countries outside
of the USA – Country Duties and/or Taxes may be assessed
upon entry and are not included in the Shipping Charges you were
quoted. Payment for Duties and/or Taxes that may be assessed will
be you're responsible. If you are concerned about this,
we recommend that you consult your local Customs office to determine
these charges. Hot Shots is not responsible for Duties and/or
Taxes that may be assessed by Customs upon entry.
Payment Terms:
All Imprinting Orders and small quantity orders
of Blank Shot Glasses must be prepaid by
making payment on our Web site Order Page. Bulk, Wholesale Orders
of Blank Shot Glasses and Imprinted Shot Glasses must be
prepaid by T/T Transfer or as arranged by and between Hot Shot
and the Customer. All approved credit card purchases that are
canceled by the customer, prior to shipment will be charged a
4% credit card cancellation fee.
Clarifications:
It is the intent of Hot Shots to clearly describe
in detail each of the above terms and conditions. If you require
further clarification or additional information, please contact
us.
Cancellation of
Custom Imprinting Orders
Custom Imprinting Orders, that have been paid
for and are in the process of being imprinted, or the imprinting
has been completed........ “are not eligible” for
return or refund. You may cancel an imprinting order, provided
you inform Hot Shots by email or by phone, within 2 days after
Hot Shots has received confirmation that your payment has been
made. If a request to cancel an order is received, Hot Shots will
inform the customer if they are eligible for a refund.
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